Confidential commission
Commission an unannounced inspection stay.
Provide your property parameters below. Mystery guests are booked discreetly under civilian identities with zero staff notice. Your 120-point operational scorecard and verbatim human sentiment records arrive confidentially within 48 hours of departure.
Dual-record methodology
- 1. 120-point operational rubric: Standardized technical metrics across physical maintenance, water temps, cleanliness, and queue duration.
- 2. The human touch sentiment diary: Verbatim emotional records of guest anxiety, fatigue, frustration, and host empathy that drive review scores.
- 3. 48-hour confidential delivery: Actionable fixes prioritized by impact, sent straight to the General Manager with a 45-minute debrief.
Standard single-site commission
£1,450
+ direct civilian accommodation booking cost
- • 120-point operational rubric across all property zones
- • Verbatim diary documenting how guests actually feel
- • 45-minute private General Manager debrief call
- • Prioritized engineering and service action plan